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Sales process management, internal office approval, knowledge sharing, announcement release; simplify office process, improve efficiency, shorten sales cycle, make sales management more scientific and simple.
Intelligent customer service robot provides 7 * 24-hour online service for your customers to improve productivity and operational efficiency;
360 ° perspective of customer service quality, comprehensive assessment of customer service personnel, in-depth insight into customer potential needs, and strive to improve customer satisfaction.
Provide solutions for field engineers, standardize engineer behavior, improve corporate image and customer satisfaction;
Unified management of after-sales assets, standardized after-sales service process, asset information and customer information are bound to facilitate after-sales care for customers and provide efficient service.
Seamless connection with mainstream call center system, providing exclusive services for customers, supporting automatic call screen pop-up, voice online storage, softphone outbound call;
Let your customers access customer service representatives through telephone, online, wechat, microblog, SMS, e-mail and other channels anytime, anywhere, for consultation.
Unified management of service orders, flexible configuration and scheduling of service resources within the enterprise and service providers;Support Gantt chart, map scheduling, free and idle scheduling mode, optimize the deployment of field service resources;
Customized work order rules, flexible order grabbing, and free switching of dispatch mode to support the company's multi business development..